Shipping & Returns

Shipping & Delivery

At Motion Archive, every garment is made to order. Rather than producing large volumes of stock, each piece is created specifically for you once your order is placed.

This approach helps us reduce unnecessary waste and overproduction while ensuring every order receives the care and attention it deserves.

Order Processing

Orders are processed Monday to Friday, excluding UK bank holidays.

As every garment is made especially for you, please allow 3–7 working days for production before your order is dispatched.

During busy periods, product launches or seasonal events, production times may be slightly longer. If this happens, we'll always do our best to keep you updated.

Once your order has been dispatched, you'll receive a confirmation email with your Royal Mail tracking details.

UK Shipping

All UK orders are shipped using Royal Mail Tracked 48, providing a reliable, fully tracked delivery service.

Estimated Delivery

Once dispatched, orders typically arrive within 2–3 working days.

Please note that delivery estimates are provided by Royal Mail and cannot be guaranteed. Delays caused by the courier, weather or other circumstances outside of our control may occasionally occur.

International Shipping

We're working on expanding Motion Archive worldwide.

International shipping may be available for selected countries. Shipping costs and estimated delivery times will be shown at checkout where applicable.

Please note that international customers are responsible for any customs charges, import duties or local taxes that may apply.

Returns & Refunds

We hope you love your Motion Archive order. If something isn't quite right, we're here to help.

Returns

You have 30 days from the date your order is delivered to request a return.

To be eligible for a refund, your item must be:

• Unworn and unused
• In its original condition
• Free from marks, odours or damage
• Returned with any original packaging where possible
• Accompanied by proof of purchase

For hygiene reasons, we cannot accept returns on garments that have been worn or washed.

As all Motion Archive products are made to order, we kindly ask that you check our size guide before placing your order. Returns due to incorrect sizing are accepted provided the garment meets the conditions above.

Starting a Return

To begin a return, simply email us at hello@motionarchiveuk.com with your order number and reason for returning your item.

We'll provide you with the return instructions before you send your order back.

Unless your item is faulty, damaged or we've sent the wrong item, return postage costs are the responsibility of the customer.

We strongly recommend using a tracked postal service, as Motion Archive cannot accept responsibility for items lost during return transit.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, faulty, or you've received the wrong product, please contact us within 48 hours of delivery at hello@motionarchiveuk.com.

To help us resolve the issue quickly, please include:

• Your order number
• A brief description of the issue
• Clear photographs showing the fault or incorrect item

If your claim is approved, we'll arrange a replacement or refund and reimburse any reasonable return postage costs where applicable.

Exchanges

We currently do not offer direct exchanges.

If you'd like a different size or design, simply return your eligible item for a refund and place a new order through our website.

This helps us process your order as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Worn or washed garments
• Personalised or customised products
• Items returned outside the 30-day return period
• Any item that is not in its original condition

EU 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it for any reason.

Returned items must be:

• Unused and unworn
• In their original condition
• Returned with proof of purchase

This right does not affect your statutory consumer rights.

Refunds

Once your return has been received and inspected, we'll let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow up to 10 business days for your bank or payment provider to process the refund after it has been authorised.

If it's been more than 15 business days since your refund was approved and you still haven't received it, please contact us at hello@motionarchiveuk.com and we'll be happy to help.

Need Help?

If you have any questions regarding your order, shipping, delivery or returns, we'd love to hear from you.

Email: hello@motionarchiveuk.com

Thank you for supporting Motion Archive.

Built for those who appreciate automotive culture, thoughtful design and premium quality.