Shipping policy
Shipping Policy
Last updated: July 2026
Thank you for shopping with Motion Archive.
Every Motion Archive garment is made to order, allowing us to reduce waste and create each piece specifically for the customer who ordered it. Because of this, production times may be slightly longer than brands that hold ready-made stock.
Order Processing
Orders are processed Monday to Friday, excluding UK bank holidays.
Please allow 3–7 working days for your order to be produced before it is dispatched.
During periods of high demand, new product launches or seasonal holidays, production times may be extended. If there are any significant delays, we'll contact you using the email address provided with your order.
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.
UK Shipping
All UK orders are shipped using Royal Mail Tracked 48.
Estimated delivery: 2–3 working days after dispatch.
While Royal Mail delivery estimates are generally reliable, delivery times cannot be guaranteed and may occasionally be affected by circumstances outside our control.
International Shipping
Motion Archive currently ships to selected international destinations.
Available countries, shipping costs and estimated delivery times will be displayed at checkout.
Please note that customers are responsible for any customs duties, import taxes or additional fees charged by their local customs authority. These charges are not included in the purchase price or shipping costs.
Tracking Your Order
Once your order has been dispatched, you'll receive an email with your tracking number.
If you haven't received your dispatch confirmation within seven working days of placing your order, please contact us and we'll be happy to help.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your order.
Motion Archive cannot be held responsible for delays, additional shipping costs or lost parcels resulting from incorrect or incomplete delivery information supplied by the customer.
If you notice an error after placing your order, please contact us immediately at hello@motionarchiveuk.com. We'll do our best to update your details before your order enters production or is dispatched.
Lost or Delayed Parcels
If your parcel appears to be delayed, we recommend first checking your Royal Mail tracking information.
If your parcel has not arrived within a reasonable timeframe, please contact us at hello@motionarchiveuk.com, and we'll work with Royal Mail to investigate the issue.
Multiple Items
Where possible, all items in your order will be shipped together.
In some circumstances, items may arrive separately if they are produced or fulfilled at different times. If this happens, you won't be charged any additional shipping costs.
Contact Us
If you have any questions regarding shipping or your order, please get in touch:
Email: hello@motionarchiveuk.com
Thank you for supporting Motion Archive.